What should I know about receiving an order?

Our freight services offer a 2-hour unload period. Additional time will incur fees.
Before you open the truck, match the truck seal to the BOL (Bill of Lading).
If the truck seal has been tampered with or opened, contact us before opening the truck at 1-800-974-5230.
Check that the contents match your invoice and Bill of Lading.
Do not refuse the shipment unless none of the contents match your order.
Before unloading, inspect each item’s condition for shipping damage. If damage is present, take pictures and make note of all occurrences of shipping damage on all goods while still in the truck (before unloading).
Sign the carrier’s bill of lading.